FAQ

Select a question to see the answer

01. I’m having a technical issue with the website. What should I do?

The My Blend website needs a recent browser compatible with HTML5 and Javascript activated. If you are having trouble browsing, we suggest you make sure that Javascript is activated for the browser you are using.

02. Is it safe to give my personal data ?

All the data provided are strictly confidential. They will be used exclusively by the in-house services of My Blend by Dr Olivier Courtin in order to deliver products or provide better service. Your bank details are encrypted in SSL mode and are never kept or stored on the website.

03. I have forgotten my ID or password. How can I recover it ?

You can recover your password in your My Account space by clicking on the forgotten password link. Simply enter your contact email and validate your request. Your password will be sent to the email address indicated.

04. Do I need to register my details and create an account to make an order ?

You can order directly without registering in your “My Account” space.
However, if you register, you can benefit from numerous advantages such as exclusive offers, special gifts, product news, tracking and history of your orders. Also, by saving your delivery and invoicing addresses in your profile, you can validate and pay for your order more quickly.

05. How do I register?

In your "My Account” personal space, in "Create an account”, you simply fill in the compulsory information indicated by an asterisk and click on “Register” to validate.

06. How can I change my personal data?

You can change your data by going into your personal space in "My Account".

07. How do I subscribe to the My Blend Newsletter?

To subscribe to the My Blend newsletter, simply enter your email address where indicated at the bottom of any page on the My Blend website and click “OK”.
You can also subscribe by clicking on “Subscribe” in the Newsletter section of “My Account”.

08. Which products are available on the website ?

All available My Blend by Dr Olivier Courtin products are presented on the My Blend website. If a product is out of stock, it is not shown on the website. If you would like information about a product that is no longer on the website and/or is out of stock, please contact the My Blend Customer Service by email at serviceclient@my-blend.com.

09. How can I change the delivery address?

By default, your delivery address corresponds to your invoicing address. When making an order, you can change the delivery address. If you have an account on our website, you can also create, change and save your addresses in your list of addresses. However, you cannot change the delivery address once an order has been made.

10. Can I be delivered at an address other than my home address?

By connecting to your My Blend account, you can access your list of addresses and enter a different delivery address from the invoicing address. When placing an order, you simply select the required invoicing and delivery addresses.

11. Which destinations are possible?

Orders placed on www.my-blend.com can be delivered to the following countries:

Within the European Union :
Belgium, Luxembourg, The Netherlands, France (Monaco included), Germany, Italy, Span (except the Canary Islands, Ceuta and Melilla), United Kingdom, Austria, Denmark, Ireland, Portugal (except Madeira and the Azores), Czech Republic, Hungary, Poland, Slovakia, Slovenia, Finland, Sweden, Bulgaria, Estonia, Greece, Lithuania, Latvia, Rumania, Cypress, Malta.

Outside the European Union :
Switzerland, Norway.

Middle East :
Morocco, Turkey, United Arab Emirates (Dubai, Abu Dhabi), Algeria, Tunisia, Qatar, Saudi Arabia, Egypt, Lebanon, Syria, Yemen.

Asia :
South Korea, Singapore, Thailand.

South America :
Mexico, Argentina.

North America :
United States, Canada.

Oceania :
Australia

12. What are the delivery charges?

13. When will my order arrive?

Delivery will take place within an average period of 2 to 7 days from reception of the order, depending on the delivery method chosen, and a maximum of 30 days from acceptance of the order (delivery times guaranteed by our postal partners).

14. Which payment methods can I use to pay for my order?

Visa and MasterCard are accepted by the www.my-blend.comon-line boutique.

15. Is payment on-line secure?

All payments on www.my-blend.com are totally secure. Your bank details are encrypted in SSL mode and are never kept or stored on the website.

16. When will my payment be debited?

As soon as your payment has been validated, authorisation is given by your bank. Your bank account is then debited immediately.

17. What can I do if payment is refused?

After entering your card information and validating your order, our service provider checks with your bank to validate payment and receive the necessary authorisation. If payment is refused, please contact your bank. If you have any concerns, the My Blend Customer Service is also at your disposal by email at the following address : serviceclient@my-blend.com.

18. Why should I indicate my phone number?

We will use this information to answer your questions and/or contact you about your order (delivery, etc.).

19. What should I do if I am having issues placing an order?

If you have technical issues on our website, please contact the My Blend Customer Service by email at the following address : serviceclient@my-blend.com.

20. What should I do if I am having issues finalising an order?

If your data have been correctly entered but you cannot finalise your order, we no doubt need additional information. Please contact the My Blend Customer Service by email at the following address : serviceclient@my-blend.com

21. Will I be informed that my order has been correctly registered?

A few minutes after receiving the message accepting your payment, you will receive an email confirming registration of your order at the email address registered on the My Blend website.

22. Where will I find my order number?

Your order number is in the order confirmation email and in your My Blend account in the “Order status” section and on all the documents sent to you.

23. Can I combine several orders?

Payment and validation correspond to a single order with a delivery address and an invoicing address. You have the possibility of ordering up to three items per reference with a maximum purchase price of €2500 per order.

24. How can I check my order status?

After validating your order on the website, you will receive confirmation of registration of your order by email. The email is proof that your order has been registered and will be processed as quickly as possible. To know your order status, please contact the My Blend Customer Service at the following email : serviceclient@my-blend.com

25. Can I change my mind and send the products back?

You have 14 days from the date of reception to return the products ordered, at your expense, for reimbursement. Reimbursement shall be made by your chosen means of payment within 14 days of your request to return the products (from reception of the returned order or proof of shipping of the returned product).

Whatever the reason for returning products to My Blend, we recommend that you follow the instructions below to facilitate processing of the return :
  1. Use the original packaging of the unopened product to return the product
  2. Fill in and enclose the Return Slip
  3. Send the parcel to the following address :
  • My Blend
  • 12 avenue de la Porte des Ternes
  • 75017 Paris
You are responsible for any risks relating to return of the product.

26. Where can I buy My Blend products?

You can buy any My Blend product by ordering it directly on the website. You can also find direct sales outlets for My Blend products in the Store Locator in Where to find us.

27. How do I use My Blend products?

A specific application method is indicated for each product in order to optimise the benefits. You will find our application advice on the www.my-blend.com website in the technical description of each product.

28. How do I know which is the right product I should use?

On the www.my-blend.com, website, you can carry out your own skin diagnosis by clicking on My Diagnosis. Several questions will be asked concerning your lifestyle, profile, skin type and skin condition so that you can obtain personalised product recommendations to meet your individual needs and priorities.

29. What active ingredients do My Blend products contain?

Our products contain natural active ingredients and other components. To find out the composition of our products, please check the technical description of the product on the website or contact the My Blend Customer Service by email : serviceclient@my-blend.com

30. How can I send a comment about my product experience?

If you would like to give your opinion about product, please send your comment to the My Blend Customer Service at : serviceclient@my-blend.com

31. My question concerns another subject.

If you have not found the answer to your questions, please send them directly by email to the following address : serviceclient@my-blend.com

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